Shipping and Returns

Shipping and Returns

All orders placed through our website will ship within 3-4 weeks. Some items can take longer in the unlikely event of fabric being sold out. We will advise you should there be any significant changes to the delivery timeframe.

We offer free ground shipping to all orders in Australia and a AUD75 Flat Rate for Anywhere in the World.  

We use Australia Post for all Australian deliveries and DHL or FedEx for International Orders.

You will be provided with a tracking number once your order has been shipped.

RETURNS

Each item is made-to-measure using your most updated measurements we have on file. Every order is carefully checked and measured in our studio before being sent to you. We don’t accept any returns for change of mind or change in body measurements.

Please make sure to contact us prior if you feel you’ve changed body measurements since your last order with us so we can best advise what to do.

REFUNDS

We don’t offer refunds for change of mind or fitting issues. Should there be a fault or issues in the product, you must contact us within 48 hours of receiving your package with photos of the garment and issue. We will then assess the situation and once approved, we will provide you with the option of either a remake or refund. Any refunds are entirely at our discretion.


Should you have any further questions, please email us at tailoring@belance.com.au

Our Location

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  • Feel free to book a consultation using the reservation system below:

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FAQ

Depending on the fabric availability of your order, please allow 3-4 weeks for it to be made and shipped.

If you’ve ordered a Gift Card, your order will be shipped within 24 hours with Australia Post Express.

If you’ve ordered with us before and we have your measurements on file, simply place the order online. We will contact you within 24 hours to confirm your order. There is no need to book an appointment.

If we haven’t taken your measurements, you can choose to order one of our sizes (when available) or book an appointment with one of our team to take your measurements. 

Each item is carefully made one at a time. Kindly note that we don’t accept returns or refunds for change of mind or fitting issues. If you’re unsure about the fit or have changed measurements since your last order, please contact us to discuss or book an appointment to have your measurements taken in-store. 

Read more on Shipping & Returns.

We ship worldwide using Fedex or DHL and in Australia with Australia Post. Each order is first carefully checked in our Sydney studio before being sent. A tracking number will be provided upon shipment. 

Visit our full list of FAQ: Click Here

Customize It

  • We have thoughtfully designed each of our garments, however we are open to subtle customization.

    Please let us know of any changes you are considering in the below form and we will contact you as soon as possible.

Contact us

(02) 9290 1013
Mon – Fri 10-6pm
Sat – Sun 11-5pm

BELancĒ SIZING GUIDE

Jackets

Finished MeasurementsS (30)M (32)L (34)
Waist798285
Seat105109113
Crotch656769
Thigh61.56569
Knee444648
Cuff343536
Outseam91100103

Shirts

Finished MeasurementsS (30)M (32)L (34)
Waist798285
Seat105109113
Crotch656769
Thigh61.56569
Knee444648
Cuff343536
Outseam91100103
Finished Measurements S (30) M (32) L (34)
Waist 79 82 85
Seat 105 109 113
Crotch 65 67 69
Thigh 61.5 65 69
Knee 44 46 48
Cuff 34 35 36
Outseam 91 100 103
Finished MeasurementsS (30)M (32)L (34)
Shoulder45.54748.5
Jacket Back Length727476
Jacket Sleeve Length626466
Jacket Bicep373941
Jacket Cuff252627
Jacket Seat106111116
Jacket Chest106111116
Jacket Stomach95100105

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