Shipping and Returns

Shipping and Returns

All orders placed through our website will ship within 3-4 weeks. Some items can take longer in the unlikely event of fabric being sold out. We will advise you should there be any significant changes to the delivery timeframe.

We offer free ground shipping to all orders in Australia and a AUD75 Flat Rate for Anywhere in the World.  

We use Australia Post for all Australian deliveries and DHL or FedEx for International Orders.

You will be provided with a tracking number once your order has been shipped.

RETURNS

SHOP BY SIZE

We want to make sure you are 100% satisfied and happy with your purchase, this is why we take the necessary steps before to ensure you are ordering the right product and size for you by calling or arranging a video call. If you would still like to return your order, we offer a 15-Day Free Return for store credit or exchange. 

If you choose to return your order, please follow the steps below for Australia:

  1. Send us an email within 15 days at: tailoring@Belance.com.au stating your order number and reason. Please confirm whether you would like another size made or store credit.
  2. We will then send you instructions with a return label to send the item back to us
  3. Please make sure that all returned items are unwarned, unwashed and still in their packaging. We reserve the right to refuse a return if these conditions aren’t met. 
  4. We will contact you within 2-3 business days of receiving your item with a confirmation.

If you choose to return your order from overseas:

  1. Send us an email within 15 Days at: tailoring@Belance.com.au stating your order number and reason. Please confirm whether you would like another size made or store credit.
  2. Once we have received your email and we have confirmed your return, please send to:

BELANCE
8 William Street
Paddington NSW 2021

Please make sure that all returned items are unwarned, unwashed and still in their packaging. We reserve the right to refuse a return if these conditions aren’t met. 

  1. Provide us with your carrier and tracking number so we can track your item. You are responsible for the cost of shipping back to us. 
  2. We will contact you within 2-3 business days of receiving your item with a confirmation.

MADE TO MEASURE

Each item is made-to-measure using your most updated measurements we have on file. Every order is carefully checked and measured in our studio before being sent to you. We don’t accept any returns for change of mind as this order will be made for you only and to your body measurements.

Please make sure to contact us prior if you feel you’ve changed body measurements since your last order with us so we can best advise what to do.

REFUNDS

We don’t offer refunds for change of mind or fitting issues. Should there be a fault or issues in the product, you must contact us within 48 hours of receiving your package with photos of the garment and issue. We will then assess the situation and once approved, we will provide you with the option of either a remake or refund. Any refunds are entirely at our discretion.

Should you have any further questions, please email us at tailoring@belance.com.au

FAQ

Depending on the fabric availability of your order, please allow 3-4 weeks for it to be made and shipped.

If you’ve ordered a Gift Card, your order will be shipped within 24 hours with Australia Post Express.

If you’ve ordered with us before and we have your measurements on file, simply place the order online. We will contact you within 24 hours to confirm your order. There is no need to book an appointment.

If we haven’t taken your measurements, you can choose to order one of our sizes (when available) or book an appointment with one of our team to take your measurements. 

Each item is carefully made one at a time. Kindly note that we don’t accept returns or refunds for change of mind or fitting issues. If you’re unsure about the fit or have changed measurements since your last order, please contact us to discuss or book an appointment to have your measurements taken in-store. 

Read more on Shipping & Returns.

We ship worldwide using Fedex or DHL and in Australia with Australia Post. Each order is first carefully checked in our Sydney studio before being sent. A tracking number will be provided upon shipment. 

Visit our full list of FAQ: Click Here

Customize It

  • We have thoughtfully designed each of our garments, however we are open to subtle customization.

    Please let us know of any changes you are considering in the below form and we will contact you as soon as possible.

Contact us

0468 757 383

Thu – Fri  10am – 6pm
Saturday  9 am – 5pm
Sunday   10am – 4pm

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