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Shipping and Returns

SHIPPING AND RETURNS

SERVICE TIMEFRAME COST
AUSTRALIA - STANDARD DELIVERY 2-7 Business Days FREE
AUSTRALIA - EXPRESS DELIVERY 1-2 Business Days $15
INTERNATIONAL - STANDARD DELIVERY 3-10 Business Days $35 (Free on orders above AUD500)
INTERNATIONAL - EXPRESS DELIVERY 2-5 Business Days $50 (Free on orders above AUD1000)

FREE – STANDARD DELIVERY (2-7 Business Days)

We offer complimentary shipping Australia-wide with Australia post. A tracking number will be provided on all orders. Please allow 2-7 business days depending on your location. Customers in WA may take a longer period of time – see below.

$15 – EXPRESS DELIVERY (1-3 Business Days)

Express delivery is made using Australia Post Express. A tracking number will be provided on all orders. Please allow 1-3 Business days depending on your location. Customers in WA may take a longer period of time – see below.

All orders are processed and dispatched within 24-48 hours of receiving your order. 

For orders to Western Australia, please consult Australia Post Delivery Times

All international orders are shipped from Sydney, Australia. We offer two options:

REGULAR DELIVERY (3-10 BUSINESS DAYS*)

Orders below AUD500 incur a AUD35 Flat Fee worldwide. All Regular Shipping orders are sent using Australia Post and can take between 3-10 business.

Orders above AUD500 enjoy FREE Regular Shipping.

*Shipping times will depend on your location and are estimates only. To view shipping times and availability to your country, please visit: Australia Post Shipping Times

EXPRESS DELIVERY (2-5 BUSINESS DAYS)

Orders below AUD1000 incur a AUD50 Flat Fee worldwide. All Express Shipping orders are sent using FEDEX and can take between 2-5 business days depending on your location.

Orders above AUD1000 enjoy FREE Express Shipping.

International orders are subject to duty and taxes depending on which country your order is being shipped to. Duties and taxes will be based on the total order value and will depend on your country’s import legislation. These fees are the responsibility of the recipient and will not be covered by BELANCĒ.

We recommend you contact your customs office to get an estimate of the costs (if applicable) before placing an order. If you refuse to pay duty and taxes on your order that is held for delivery, you are responsible for the shipping charges back and/or any additional charges to return the order in order to receive a refund. 

We want you to be entirely happy with your purchase and enjoy it for many years to come. In the off chance you would like to return your purchase, we’re pleased to offer an exchange or refund under the following conditions:

  • All merchandise must be returned to us within 14 days of receiving your order.
  • All items must be in their original condition, unworn, unwashed and tags intact.
  • Sale items cannot be returned unless found faulty.

Please note we don’t offer refunds for “Made-to-Order” items where the stock is not available for immediate shipping and needs to be made. Our standard returns policy apply, giving you the option of exchange or store credit. 

AUSTRALIAN ORDERS

Returns for an exchange and store credits are complimentary. If you opt for a refund, a $12 return shipping fee will be deducted from your refund.

To submit your request, please send an email to returns@belance.com with the following information:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you would like a store credit, exchange or refund

Our team will provide you with further instructions to send your item back to us. If you prefer to use your own courier or to drop it off at our Paddington boutique, please make sure to mention it in your email.

INTERNATIONAL ORDERS

If you live outside of Australia and would like to return your order for an exchange, credit note or refund, you are responsible for the shipping back to Australia.

Please send an email to returns@belance.com with the following information:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you would like a store credit, exchange or refund

Our team will provide you with further instructions to send your item back to us.

Due to the limited availability and low stock nature of our offering, items might sell out quickly. If you would like to exchange an item you purchased for something else  available online or another size, we cannot guarantee availability or hold the item for you while we wait for your item to be returned and processed in Sydney. We therefore recommend submitting your returns request as soon as possible and once approved to purchase the desired item online directly.

If you need any assistance with this process, please contact our team at online@belance.com

STORE CREDIT

All credit notes are valid for 2 Years and online only. If you wish to transfer your store credit to be used in-store and towards our Made-to-Measure services, please send an email to online@belance.com

For all refunds, kindly note we can only refunds the original method used for the purchase. 

Please allow up to 10 days for your refund to be credited back to your payment method. 

Please note we don’t offer refunds for “Made-to-Order” items where the stock is not available for immediate shipping and needs to be made. Our standard returns policy apply, giving you the option of exchange or store credit. Please contact us if you’re unsure before placing your order.

CONTACT US

FAQ

Depending on the fabric availability of your order, please allow 3-4 weeks for it to be made and shipped.

If you’ve ordered a Gift Card, your order will be shipped within 24 hours with Australia Post Express.

If you’ve ordered with us before and we have your measurements on file, simply place the order online. We will contact you within 24 hours to confirm your order. There is no need to book an appointment.

If we haven’t taken your measurements, you can choose to order one of our sizes (when available) or book an appointment with one of our team to take your measurements. 

Each item is carefully made one at a time. Kindly note that we don’t accept returns or refunds for change of mind or fitting issues. If you’re unsure about the fit or have changed measurements since your last order, please contact us to discuss or book an appointment to have your measurements taken in-store. 

Read more on Shipping & Returns.

We ship worldwide using Fedex or DHL and in Australia with Australia Post. Each order is first carefully checked in our Sydney studio before being sent. A tracking number will be provided upon shipment. 

Visit our full list of FAQ: Click Here

Customize It

  • We have thoughtfully designed each of our garments, however we are open to subtle customization.

    Please let us know of any changes you are considering in the below form and we will contact you as soon as possible.

BELancĒ SIZING GUIDE

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