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Gift Card

Surprise someone special with a BELANCĒ Gift Card. Our cards can be redeemed towards our Made-to-Measure service, accessories and ready-to-wear.

  • Gift cards can be redeemed online or in-store
  • 12 month expiry period
  • Cannot be combined with any other offers
  • Physical or virtual cards available
SELECT AMOUNT

Valid in-store and online.

  • A physical gift card will be sent for Australian orders and a digital gift card for overseas
  • Gift cards cannot be returned or eligible for refund
  • If you’d like to send as a gift to another address or a virtual gift card via email, please specify in notes during checkout. We will contact you to confirm prior to sending out your order.

 

 

CONTACT US

FAQ

Depending on the fabric availability of your order, please allow 3-4 weeks for it to be made and shipped.

If you’ve ordered a Gift Card, your order will be shipped within 24 hours with Australia Post Express.

If you’ve ordered with us before and we have your measurements on file, simply place the order online. We will contact you within 24 hours to confirm your order. There is no need to book an appointment.

If we haven’t taken your measurements, you can choose to order one of our sizes (when available) or book an appointment with one of our team to take your measurements. 

Each item is carefully made one at a time. Kindly note that we don’t accept returns or refunds for change of mind or fitting issues. If you’re unsure about the fit or have changed measurements since your last order, please contact us to discuss or book an appointment to have your measurements taken in-store. 

Read more on Shipping & Returns.

We ship worldwide using Fedex or DHL and in Australia with Australia Post. Each order is first carefully checked in our Sydney studio before being sent. A tracking number will be provided upon shipment. 

Visit our full list of FAQ: Click Here

Customize It

  • We have thoughtfully designed each of our garments, however we are open to subtle customization.

    Please let us know of any changes you are considering in the below form and we will contact you as soon as possible.

BELancĒ SIZING GUIDE

FAQ

Please note we don’t offer the option to customise your garment online. You can customise your garment by booking an appointment in-store with our Made-to-Measure service.

MADE TO ORDER GARMENTS

Our Made-to-Order garments are consciously made one at a time. Depending on the fabric availability of your order, please allow 3-4 weeks for it to be made and shipped. All orders are checked and shipped from our Sydney studio where you will be provided with a tracking number.

READY TO WEAR GARMENTS

We carry limited stock of some items in-store that are ready to ship. Please allow 3-5 business days for orders within Australia and 5-10 Business days for International orders.

The easiest way is to take a look at our sizing chart and compare with a garment you have that fits you well. If you’re still unsure about your size, the best thing is to schedule a video call with one of our experts who can assist you in finding the best size for you.

We want to make sure you are 100% satisfied and happy with your purchase, this is why we take the necessary steps before to ensure you are ordering the right product and size for you by calling or arranging a video call. In the rare event where your garment still needs some further adjustment, we will conduct an in-store or video fitting. In most cases, this can easily be fixed with a minor alteration. If you are unhappy with your purchase, you may return it for store credit or exchange within 14 days of receiving your order. Click here for more on returns.

Yes we do! We have many customers around the world. We ship internationally with DHL or FEDEX which incur a AUD75 fee. Shipping takes between 5-10 business days depending on the location. We will contact you prior to sending to make sure there are no specific restrictions we should be aware of before sending.

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