Our Barangaroo store is temporarily closed at the moment. We are currently operating out of our beautiful studio based in Paddington where one of our team can take your measurements and view our selection of fabrics and samples.
Our opening hours for appointments are:
Monday – Friday 11-6pm
Saturday – Sunday 11-6pm
Kindly note that we operate on an appointment basis. You can easily request an appointment by clicking on “BOOK APPOINTMENT“. One of our team will get back to you as soon as possible. We look forward to welcoming you into our studio.
The pricing will depend on the fabric selection. Starting at $950 we offer different ranges for $1250, $1450, $1650, $1850 and above. Each fabric has been carefully selected for their versatility, durability and comfort. For more information, please visit our custom page.
For your initial order with us, we will conduct an initial fitting once your custom garment has arrived. We will carefully review the fit and decide, with you, whether any adjustments need to be made. If we both decide additional adjustments are needed, we will work with our local tailors to have them completed within 3-5 days.
We accept all major credit cards (VISA, MASTERCARD and AMERICAN EXPRESS), AFTERPAY and Paypal. A full payment is required for us to commence making your custom garment.
Your custom garment will take between 3-4 weeks to be made and ready. In the unlikely event where some fabric might be out of stock, we might encounter a small delay and you will be notified right away.
We’ve spent a long time roaming the globe and testing some of the best tailors in Europe and Asia. We currently use specialty and family-run tailors in both Hong Kong and Shanghai to create our custom garments.
We believe in only making a garment if there is an owner to wear it, meaning that each garment is consciously made one at a time and only once you place the order. This allows for a more sustainable way of shopping, ultimately reducing unnecessary waste associated with over-production. Please allow 3-4 weeks for each order to be made and delivered.
We offer two options available online: “Made-to-Measure” (MTM) and “Shop By Size”
Made-to-Measure: If you’ve had your measurements taken by us before, you can order our MTM styles by selecting “MY SIZE”. Your most recent measurements from your latest order will be used for your order.
Shop By Size: If you haven’t been measured before or live outside of Sydney, you can purchase one of our set sizes with the choice of some changes for a more personal fit.
If you can’t visit us, our video consultations are a great way to get to know each other and understand what you are looking for. Simply click here and select VIDEO CONSULTATION to request a time to speak with one of our experts. During this time, we will show you our samples and advise on the fit of the garment. We will also discuss what you currently have and recommend the best sizing options for you.
All our orders are checked and sent from our Sydney studio. You will be provided with a tracking number once your order has left Sydney. Please find below estimated delivery timeframes depending on your location:
Sydney: Next Business Day
Australia-wide: 2-3 Business Days
International: 3-10 Business Days
We use Australia Post within Australia and DHL for International orders.
SHOP BY SIZE
By selecting the “Shop By Size” option you can purchase a style and choose from one of our set sizes. Each garment is still entirely made upon request and for you only. Our sizes, depending on the product, can be further adjusted for a more personalised fit.
The best thing to do is refer to our sizing guide within each product where you will find all the measurements for each size. We recommend comparing with a garment that you currently have and fits well to see whether the size is right. If you are unsure how to do that, please get in touch with us to schedule a VIDEO CALL. During this time one of our experts will show you how to correctly measure your garment and discuss fit preference based on your body shape.
We strongly believe in slowing down the pace of consumption, allowing our customers to buy less but buy better. This is why we take the necessary steps to discuss with you before to make sure you choose the best size and fit for you. In some rare cases, further adjustments might be required. To do so, please schedule a VIDEO CALL with us or visit us in-store so we can assess the fit and provide you with clear and simple instructions to tell your local tailor. If we decide that the garment cannot be adjusted, you can return the item free of charge for another size or store credit.
We want to make sure you are 100% satisfied and happy with your purchase, this is why we take the necessary steps before to ensure you are ordering the right product and size for you by calling or arranging a video call. If you would still like to return your order, we offer a 15-Day Free Return for store credit or exchange.
If you choose to return your order, please follow the steps below for Australia:
- Send us an email within 15 days at: tailoring@Belance.com.au stating your order number and reason. Please confirm whether you would like another size made or store credit.
- We will then send you instructions with a return label to send the item back to us.
- Please make sure that all returned items are unwarned, unwashed and still in their packaging. We reserve the right to refuse a return if these conditions aren’t met.
- We will contact you within 48 hours of receiving your item with a confirmation.
If you choose to return your order from overseas:
- Send us an email within 15 Days at: tailoring@Belance.com.au stating your order number and reason. Please confirm whether you would like another size made or store credit.
- Once we have received your email and we have confirmed your return, please send to:
8 William Street
Paddington NSW 2021
Please make sure that all returned items are unwarned, unwashed and still in their packaging. We reserve the right to refuse a return if these conditions aren’t met.
- Provide us with your carrier and tracking number so we can track your item. You are responsible for the cost of shipping back to us.
- We will contact you within 48 hours of receiving your item with a confirmation.
Kindly note that we don’t provide refunds for change of mind or fitting issues. Each item is carefully checked and measured before leaving our Sydney Studio. If your product arrives damaged or is faulty, please contact us within 7 days of receiving your order. Faulty products will be assessed on a case by case basis with either a remake or refund.
MADE TO MEASURE
Our MTM option is only available to customers who’ve ordered with us before and have been measured by one of our experts. We will use your most updated measurements from your previous order. If you haven’t been measured before, please select “BOOK APPOINTMENT” and proceed to checkout. Our team will contact you as soon as possible to schedule a time in our Sydney studio.
No problem! Simply add a note when placing your order and we will contact you to discuss what changes need to be made for your order. If there are significant changes, please schedule a time with one of our team so we can take your measurements again. If you don’t live in Sydney or can’t visit our studio, we will schedule a video call so we can see the changes necessary.correctly measure your garment and discuss fit preference based on your body shape.
Kindly note that by selecting this option means your garment will be made to your precise body measurements and just for you. We don’t accept returns or refunds for change of mind. If you’re in Sydney, please book an appointment for us to assess fit and arrange any minor adjustments needed.
We have thoughtfully designed each of our garments, however we are open to subtle customisation. Please let us know of any changes you are considering in the form on the product page when available or contact us to discuss options.
Absolutely, if we have your measurements on file and you choose Made-to-Measure please book an appointment to visit us in-store or request a VIDEO CONSULTATION so we can discuss and recommend different options.