FAQ

FAQ

Our beautiful showroom is based in Paddington on William Street.

Our opening hours by appointment are:

Wed – Fri:     9am – 7pm
Saturday:      9am – 5pm
Sunday:      10am – 4pm

The pricing will depend on the fabric selection. Starting at $1100 we offer different ranges for $1250, $1450, $1650, $1850 and above. Each fabric has been carefully selected for their versatility, durability and comfort. For more information, please visit our Pricing Page.

For your initial order with us, we will conduct an initial fitting once your custom garment has arrived. We will carefully review the fit and decide, with you, whether any adjustments need to be made. If we both decide additional adjustments are needed, we will work with our local tailors to have them completed within 3-5 days.

We accept all major credit cards (VISA, MASTERCARD and AMERICAN EXPRESS), AFTERPAY and Paypal. A full payment is required for us to commence making your custom garment. 

We also offer AfterPay and Zip Money to help with payment plans.

Your custom garment will take between 3-4 weeks to be made and ready. In the unlikely event where some fabric might be out of stock, we might encounter a small delay and you will be notified right away.

We’ve spent a long time roaming the globe and testing some of the best tailors in Europe and Asia. We currently use specialty and family-run tailors in both Hong Kong and Shanghai to create our custom garments.

We believe in only making a garment if there is an owner to wear it, meaning that each garment is consciously made one at a time and only once you place the order. This allows for a more sustainable way of shopping, ultimately reducing unnecessary waste associated with over-production. Please allow 3-4 weeks for each order to be made and delivered.

CONTACT US

FAQ

Depending on the fabric availability of your order, please allow 3-4 weeks for it to be made and shipped.

If you’ve ordered a Gift Card, your order will be shipped within 24 hours with Australia Post Express.

If you’ve ordered with us before and we have your measurements on file, simply place the order online. We will contact you within 24 hours to confirm your order. There is no need to book an appointment.

If we haven’t taken your measurements, you can choose to order one of our sizes (when available) or book an appointment with one of our team to take your measurements. 

Each item is carefully made one at a time. Kindly note that we don’t accept returns or refunds for change of mind or fitting issues. If you’re unsure about the fit or have changed measurements since your last order, please contact us to discuss or book an appointment to have your measurements taken in-store. 

Read more on Shipping & Returns.

We ship worldwide using Fedex or DHL and in Australia with Australia Post. Each order is first carefully checked in our Sydney studio before being sent. A tracking number will be provided upon shipment. 

Visit our full list of FAQ: Click Here

Customize It

  • We have thoughtfully designed each of our garments, however we are open to subtle customization.

    Please let us know of any changes you are considering in the below form and we will contact you as soon as possible.

BELancĒ SIZING GUIDE

BOOK YOUR STYLIST

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