FAQ

FAQ

Our beautiful showroom is based in Paddington on William Street.

Our opening hours by appointment are:

Wed – Fri:     9am – 7pm
Saturday:      9am – 5pm
Sunday:      10am – 4pm

The pricing will depend on the fabric selection. Starting at $1100 we offer different ranges for $1250, $1450, $1650, $1850 and above. Each fabric has been carefully selected for their versatility, durability and comfort. For more information, please visit our Pricing Page.

For your initial order with us, we will conduct an initial fitting once your custom garment has arrived. We will carefully review the fit and decide, with you, whether any adjustments need to be made. If we both decide additional adjustments are needed, we will work with our local tailors to have them completed within 3-5 days.

We accept all major credit cards (VISA, MASTERCARD and AMERICAN EXPRESS), AFTERPAY and Paypal. A full payment is required for us to commence making your custom garment. 

We also offer AfterPay and Zip Money to help with payment plans.

Your custom garment will take between 3-4 weeks to be made and ready. In the unlikely event where some fabric might be out of stock, we might encounter a small delay and you will be notified right away.

We’ve spent a long time roaming the globe and testing some of the best tailors in Europe and Asia. We currently use specialty and family-run tailors in both Hong Kong and Shanghai to create our custom garments.

We believe in only making a garment if there is an owner to wear it, meaning that each garment is consciously made one at a time and only once you place the order. This allows for a more sustainable way of shopping, ultimately reducing unnecessary waste associated with over-production. Please allow 3-4 weeks for each order to be made and delivered.

ORDERING ONLINE

You can easily order online if you can’t come to our showroom. Simply visit our online store and select the desired size. Each garment is still entirely made upon request and for you only. Our sizes, depending on the product, can be further adjusted for a more personalised fit.

The best thing to do is refer to our sizing guide within each product where you will find all the measurements for each size. We recommend comparing with a garment that you currently have and fits well to see whether the size is right. If you are unsure how to do that, please get in touch with us or schedule a VIDEO CALL. During this time one of our experts will show you how to correctly measure your garment and discuss fit preference based on your body shape.

We strongly believe in slowing down the pace of consumption, allowing our customers to buy less but buy better. This is why we take the necessary steps to discuss with you before to make sure you choose the best size and fit for you. In some rare cases, further adjustments might be required. To do so, please schedule a VIDEO CALL with us or visit us in-store so we can assess the fit and provide you with clear and simple instructions to tell your local tailor. If we decide that the garment cannot be adjusted, you can return the item free of charge for another size or store credit.

We want to make sure you are 100% satisfied and happy with your purchase, this is why we take the necessary steps before to ensure you are ordering the right product and size for you by calling or arranging a video call. If you would still like to return your order, we offer a 15-Day Free Return for store credit or exchange.

If you choose to return your order, please follow the steps below for Australia:

  1. Send us an email within 15 days at: tailoring@Belance.com.au stating your order number and reason. Please confirm whether you would like another size made or store credit.

  2. We will then send you instructions with a return label to send the item back to us.

  3. Please make sure that all returned items are unwarned, unwashed and still in their packaging. We reserve the right to refuse a return if these conditions aren’t met.

  4. We will contact you within 48 hours of receiving your item with a confirmation.

If you choose to return your order from overseas:

  1. Send us an email within 15 Days at: tailoring@Belance.com.au stating your order number and reason. Please confirm whether you would like another size made or store credit.

  2. Once we have received your email and we have confirmed your return, please send to:

    BELANCE
    8 William Street
    Paddington NSW 2021

    Please make sure that all returned items are unwarned, unwashed and still in their packaging. We reserve the right to refuse a return if these conditions aren’t met.

  3. Provide us with your carrier and tracking number so we can track your item. You are responsible for the cost of shipping back to us.

  4. We will contact you within 48 hours of receiving your item with a confirmation.

Kindly note that we don’t provide refunds for change of mind or fitting issues. Each item is carefully checked and measured before leaving our Sydney Studio. If your product arrives damaged or is faulty, please contact us within 7 days of receiving your order. Faulty products will be assessed on a case by case basis with either a remake or refund.

Please allow 3-4 weeks for your garment to be made. You will be provided with a tracking number once your order has left Sydney.

For Australian orders we use Australia Post Express and DHL for all International orders.

FAQ

Depending on the fabric availability of your order, please allow 3-4 weeks for it to be made and shipped.

If you’ve ordered a Gift Card, your order will be shipped within 24 hours with Australia Post Express.

If you’ve ordered with us before and we have your measurements on file, simply place the order online. We will contact you within 24 hours to confirm your order. There is no need to book an appointment.

If we haven’t taken your measurements, you can choose to order one of our sizes (when available) or book an appointment with one of our team to take your measurements. 

Each item is carefully made one at a time. Kindly note that we don’t accept returns or refunds for change of mind or fitting issues. If you’re unsure about the fit or have changed measurements since your last order, please contact us to discuss or book an appointment to have your measurements taken in-store. 

Read more on Shipping & Returns.

We ship worldwide using Fedex or DHL and in Australia with Australia Post. Each order is first carefully checked in our Sydney studio before being sent. A tracking number will be provided upon shipment. 

Visit our full list of FAQ: Click Here

Customize It

  • We have thoughtfully designed each of our garments, however we are open to subtle customization.

    Please let us know of any changes you are considering in the below form and we will contact you as soon as possible.

Contact us

0468 757 383

Thu – Fri  10am – 6pm
Saturday  9 am – 5pm
Sunday   10am – 4pm

Book an appointment to visit us in-store and speak with one of our experts.

BELancĒ SIZING GUIDE

BOOK YOUR STYLIST

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